How to resolve connection issues with Shark IQ Robot Self-Empty™ XL
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Learn how to resolve any issues you may have connecting your robot to your Wi-Fi network or the app.
To learn more, visit sharkclean.com.
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Me chamo Felipe Trader e moro aqui em São Paulo. Comecei no forex a 6 anos atrás e hoje vivo somente do meu trading diário. Aqui no blog conto pra você as ferramentas e serviços que uso pra ser lucrativo.
Can't seem to connect to my shark IQ. It's paired with my phone already and I've been using it, but since yesterday the app just doesn't work
Won't connect to WiFi at all. Was never able to add the robot to the app. What kind of feature is that!? Have spent hours attempting and talking with customer service, all in vain.
I’m getting error 21. Turning off and on does not correct this error. What do I do? This is caused me to loose connection to wifi. So ic cannot reset. the unit won’t work at all now.
So what do you do if the signal is weak ? The damn thing is 3 ft away from the router .. with an unobstructed view … And the app still showed it has a weak signal .
I believe it's the robots antenna
My robot keeps telling me to rebot with and error code 21. I do this and it still won't connect to the internet. It is like the app can't find my robot.
Not a happy customer! Customer service has not been any help at all. Now I have a brick on the floor.
I called ¨Shark¨ today and they said they are having trouble with these Robots and will fix the problem soon?????
Can you use without Wi-Fi?
My shark has been connected to the wifi and the app for over a year now. Yet now the app is making me re register my shark and re add my robot and saying I don't have an account. Robot is still connected to the internet and I've tried troubleshooting everything. Nothing is working because the app
Is broken.
Everything was fine until a couple of weeks ago. Now, even though NOTHING has changed, my app keeps saying "Can't Connect to Your Robot" even when the blue WiFi light is on on the robot. It plays this somber little tune three times a few minutes after I press clean and dock at the same time to connect. I'm ready to throw the thing across the room.
None of this works. This is extremely frustrating for such an expensive purchase that I made less than a month ago. None of the wifi lights are on and it just won't find the wifi.
So highly unimpressed with this vacuum… it's constantly having one issue after a number of others. Started off thinking man this thing is really cool, but after about 2 months I'm just so disappointed that I gave trust and money to this company.
Obviously this isnt an isolated incident, ours worked for 3 days and then stopped connecting to the internet, after doing resets and trying to connect over and over again we returned and got a new one, this has the same issues. Yall really need to figure out what's going on, seems like an app issue v
Garbage device and app.. Nothing but hassles since the day I got this.. Map won't load leading to multiple resets and each time connecting to wifi is nightmarish experience.
This is my third day with this robot. Moved my cheap deebot to the basement. This one worked for 2 days on the initial setup. Now I have no access to app. Had to reset password. Solid wifi signal, no connection. Rebooted every device in a square mile of my house. Tried deleted the old profile and adding a new one, (after my house was mapped and rooms named) Nothing. This thing is going back to Costco in a few days, and I am going to negative review it everywhere.
Funny how people are getting same error messages at the same time. Maybe you should do another update cuz I have none in my apple APPs update app.
I did the reboot to everything and I had to just press the clean button on the vacuum
Itself. But now it has to clean the whole house instead of just spot clean like I wanted. Cuz I can’t have that option right now of choosing what room to clean cuz this app is being ridiculous.
And my internet is fine and working and it works great on my phone but can’t say the same about the shark app connecting to the vacuum.
And I have a blue wifi icon that comes on and goes off and comes back on. I have no red icons.
And now I can’t even get into my account. This is sharks problem. Not my vacuum or WiFi’s problem. I have Xfinity for crying out loud-the best internet there is.
Sorry for my rant.
And dint tell me to call cuz I doubt that would fix anything that I can redo from my end and dint tell me to message you on Facebook cuz I dont waste my time having stupid Facebook.
My Shark worked fine for the past 3ish months, and now can't connect all of the sudden. None of the reboot steps are working, the phone app seems to have lost its mind, I can't even log into that with the account I've used all along- or create a new account. Seems to be a lot of issues since the most recent update.
Hope this is resolved soon!
This is a VERY unfriendly connection operation and has several bugs. I have on many occasions taken 4 hours out of my day to connect our robot up to the app. The connectivity of the robot to the wI-fi is horrible and I still cannot figure out what I did correctly when it works. Yes, I have re-downloaded the app, rebooted everything, and made sure all connections are great. There is no rhyme nor reason as to why it drops off the network other than a faulty network card in the unit itself. The robot sits 15 feet away from the router. We are very displeased with a robot that when it does work, does a great job. (I bought the RV_1000A for my wife for Xmas and now we will probably get rid of it and go for an IRobot model)
The blue WiFi light is solid on robot. My app will not connect to it. Last night it worked. Woke up this morning and the app won't connect.
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WTF does everyone have to reach out to you for the same freaking issue?
EVERYONE SAYS incorrect password when it is not.
Tell us how to fix it here its Sunday at 6 pm you are not open
Did this and did a hot spot. Didn't work. Talked to a specialist and still didn't work
Writing this in case it helps anyone else. I was having this problem where to make a long story short I did a reset of my router (nothing related to the vacuum) and all my devices needed the password re-entered. The Shark, like everything else in my house wouldn't connect, but unlike everything else, it has no way I could find to re-enter a password. Very frustrating. It didn't tell me what was wrong but I knew what was wrong because I knew what had been needed on every other device in my house. Everything I read seemed to indicate a hard reset which meant I'd lose my house map/rooms, etc. Eventually said screw it I'll do the hard reset…well I couldn't find any way to do that on the device either…there's a couple articles out there but they don't work…I tried call Shark Customer Support and they're worthless. They appear to be reading from a script and don't seem to actually know the product. I've already read and tried all their scripted stuff 10 times before I called them. And they couldn't tell me a way to reset it either. Nor could they get me reconnected. They said they would escalate it and somebody would call me back within 48 HOURS! So I'm just supposed to sit by my vacuum for 2 days waiting on them to call me back?! Of course, on top of it nobody ever called.
So here is what eventually worked…
I first tried adding a new robot which did take me to the wifi setup screens but it kept failing.
First delete, your existing robot (in the Settings of your existing profile there will be an option to delete the robot; note there is also an option to do a factory reset but that won't work since it can't connect to the robot; deleting the profile does work though), then go through the wifi setup process as outlined in the manual (pressing both Clean & Dock buttons at the same time), you have no choice now because there is no robot…follow the prompts on your phone….this time it DID work…it asks what you want to name your robot…I gave mine the exact same name and when the profile appeared all my stuff was still there. My map and rooms were still present, it was connected to wifi and all was back to normal. So dumb there there isn't an easier way to choose a wifi network and just re-enter the password like all my other devices did…including an exercise bike.
I can't even tell you how worthless their customer tech support was…don't want to type it out but what a complete waste of time that was, which is very unfortunate and disappointing. I will say this robot overall works quite well and the app has gotten WAY better over time. It actually functions as advertised now so I'll give them credit on fixing and improving things at least. So I'm still happy with the purchase but they really got to do something about their customer support. I had called them about something else several months ago and had the same poor experience.
WIFI IS OPEN AND ON ALL THE TIME. Without the APP the unit leaves an OPEN wifi signal, where anyone within range can gain access. Called Shark who shared that the only way to prevent this is to turn off the vacuum unit.
My problem is adding the robot to the app, but all I can find online are issues connecting to WiFi. That is not an issue for me, but rather the app constantly shows “Add A Robot”, and when I click on that it says you haven’t connect a robot. But that’s what I am trying to do from the “Add A Robot” option! Just going in circles. Sheesh…..will trying rebooting the ‘bot and see if that does anything.
There needs to be a reconnect to wifi option in the app. This is very annoying. I had to delete the robot and re add in order for it to work
Didn't work I should've got a rhomba
It’s not that it’s not working it’s just that I don’t know how to connect it
For all who read this: if you upgraded your phone and find the robot is still not connecting, sign out of your app and sign back in. My apps transfered from my old phone, including the shark app, and my robot refused to work it's schedule. I was getting connection issues. I relogged into the app and got it working again.
I spent over 300 dollars to help my mom have a way to clean her house and we can't connect to Wifi at all even though I've followed the instructions.
How do I change the mode to max without using the App. Since it only seem to work with wifi and robot always disconnect
My Shark has disconnected every day since we received it 6 days ago. We have a Netgear Orbi Mesh system. Between the constant connection issues and the robot's inability to map our house after 10-12 runs, we're considering returning it.
I keep getting an incorrect password error and I know I'm entering the right password because I have 10+ other devices that all connect fine with it. I've tried everything like 20X now. I did all the other steps restarting the router, the device, the app, the phone etc. I'm starting to think this is just garbage and I should return it.
Do you need internet and wifi?